1) Information We Collect

We collect information necessary to deliver safe, reliable service and to operate our website.

• Personal Identifiable Information (PII): name, mobile number, email address, billing details.
• Booking Details: pickup and drop-off locations, dates/times of service, trip preferences, special instructions.
• Device & Usage Data: IP address, browser type, device identifiers, and pages visited.
• Communication Data: SMS, call, and email interactions for service-related purposes.
• Payment Data: processed via third-party gateways; we do not store full card numbers.

2) How We Use Your Information

• Provide and manage transportation services and reservations.
• Send confirmations, updates, receipts, reminders, and service notices.
• Respond to support requests and improve service quality and safety.
• Enhance website functionality, analytics, and user experience.
• Comply with operational, legal, tax, and regulatory requirements.

3) SMS and Communication Consent

• To opt out, reply STOP at any time. For help, reply HELP or call us.
• Message frequency may vary. Message and data rates may apply.
• Mobile opt-in, SMS consent, and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing.

4) Sharing of Information

We do not sell, trade, or rent your personal data. We may share information only as needed:

• Vendors: trusted providers (e.g., RingCentral, payment processors, IT) supporting communications and operations.
• Drivers/Chauffeurs: limited details necessary to perform the trip.
• Legal Requirements: if required by law, regulation, or valid legal process.
• Business Transfers: in connection with a merger, acquisition, or asset transfer.

5) Data Security

We use administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, or misuse. While no method is entirely secure, we apply industry-standard protections and monitor our environment to reduce risk.

6) Data Retention

We retain personal information only as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary by record type and applicable laws.

7) Your Rights

Depending on your location, you may have rights to:

• Request access to the personal information we hold about you.
• Request correction or deletion, subject to legal and operational requirements.
• Opt out of certain processing, including marketing communications.
• Withdraw SMS consent at any time by replying “STOP”.
• Lodge a complaint with a supervisory authority where applicable.

To exercise rights, contact us using the details below.

8) Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and analyze traffic. You may control cookies in your browser settings. Some features may not work correctly without cookies enabled.

9) Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from anyone under 13. If you believe we have collected such data, please contact us and we will remove it.

10) Links to Third-Party Websites

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their policies before using their services.

11) Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services signifies acceptance of the updated policy.

12) Contact Us

For SMS help, reply “HELP” to our messages or call the number above. To opt out of SMS, reply “STOP”.